Frequently Asked Questions (FAQ)
1. How do I hire equipment from A Event Hire Limited?
You can enquire via our website form, email, or phone. Once we confirm availability, we’ll provide a quote and delivery options. A booking is confirmed once payment (or agreed deposit) is received.
2. Can I collect equipment myself?
Yes, collection is available from our Warwickshire or Stockport depots. However, some items require delivery and professional setup for safety and insurance purposes, including:
3. Do you deliver nationwide?
Yes! We deliver throughout the UK and regularly service major exhibition venues like The NEC, ExCeL, Olympia, Manchester Arena, ACC Liverpool, as well as hundreds of wedding, school, and event venues.
⚠️ Minimum Equipment Spend:
We work on minimum equipment spend thresholds depending on the delivery area. Speak to our Sales Team to find out the minimum spend for the location of your event.
4. What are your delivery time options?
We offer:
-
Standard Delivery: 8:00am – 6:00pm
-
AM Delivery: 8:00am – 1:00pm
-
PM Delivery: 1:00pm – 6:00pm
-
Timed 2-Hour Slots (available on request)
⚠️ Out-of-hours or specific timed deliveries may incur additional charges.
5. Do you provide installation or setup?
Yes, we offer an optional installation service, where our team will set up and dismantle some or all equipment. This service is recommended for:
6. What happens if it rains or the weather is bad?
Equipment remains at the Hirer’s risk. For outdoor items, we recommend checking forecasts and having contingency plans. Certain equipment, like inflatables and gazebos, cannot be safely used in high winds or severe weather.
7. Who is responsible for safety and supervision?
The Hirer is responsible for:
-
Supervising children and participants
-
Ensuring safe use of equipment
-
Conducting risk assessments (especially for schools, councils, and public events)
Our team ensures equipment is safe and properly installed, but we cannot manage crowds or supervise participants unless agreed in writing.
8. What if equipment is damaged, lost, or stolen?
The Hirer is liable for:
Charges will be applied for repair or replacement as needed. Insurance is recommended for larger events.
9. How much does delivery and installation cost?
Delivery and installation costs vary depending on:
Out-of-hours, weekend, or specific time-slot deliveries may incur additional charges. All prices are exclusive of VAT unless stated.
10. Can I hire equipment for extended periods?
Yes. Our advertised costs are based on a standard 1–3 day hire, but we frequently work with clients on longer events.
Speak to our Sales Team, who can provide best rental prices for extended hire periods.
11. Who do you supply equipment to?
We regularly supply:
-
Weddings, parties, and private events
-
Schools and family fun days
-
Exhibitions and corporate events
-
Christmas and seasonal events
-
Councils and community events
We ensure insurance-friendly delivery and setup, and can provide risk assessments and certificates upon request.
12. How far in advance should I book?
We recommend booking as early as possible, particularly for:
-
Peak seasons (summer, Christmas, or school holidays)
-
Large events or exhibitions
-
Items that require setup by our team
13. Can I make changes or cancellations?
Yes, but charges may apply depending on notice period:
-
More than 7 days: no charge
-
3–7 days: 50% of hire fee
-
Less than 3 days: 100% of hire fee
Weather-related cancellations are non-refundable unless agreed in writing.
14. What forms of payment do you accept?
We accept all major credit and debit cards as well as bank transfers. Payment must be made in full or as agreed in the deposit schedule before delivery or collection.
15. Do you provide risk assessments or certificates?
Yes. For schools, councils, and public events, we can provide:
Please request these at the time of booking.
16. How can I get in touch for a quote or enquiry?
📩 Email: [your email]
📞 Phone: [your number]
💻 Website form: [link to contact form]
We aim to respond within 24 hours for all enquiries.