Frequently Asked Questions
How do I make a booking online?
Once you’ve chosen your items, select the quantity you would like and click ‘Add to Basket’. You will see a basket icon at the top right of the page—click here to view the basket or go straight to checkout. Once you are ready to continue, choose your delivery option and click checkout. When you’ve placed your order, you will receive an email confirming the details of your booking.
Is my hired furniture insured?
No. As the hirer, you are fully responsible for the furniture during the hire period. If we collect items and they are damaged, the cost will be passed onto the hirer. For large orders, we recommend insuring the furniture at a price of five times the hire cost.
What are your delivery & collection times?
We work around you! Let us know what time you need the furniture delivered and collected, and we will ensure it is done accordingly.
How do I know if there will be a delivery charge?
Delivery charges depend on the location and order size. Contact our team for a quote.
Can I hire furniture for just one day?
Absolutely! We can even deliver and collect the furniture on the same day if required. However, our minimum hire charge is for one week's hire—so the price remains the same for 1 to 7 days.
Can I hire furniture for longer than a week?
Yes! Whether you need to hire furniture for a day or several years, we can assist you. Additionally, the longer the hire period, the lower the weekly cost.
Do you charge a deposit to secure an order?
We require full payment to secure stock for an order unless you have a credit agreement with us.
Do you charge a holding deposit?
If hiring as an individual (not as a company), you will be charged a holding deposit based on the furniture value, refunded upon return. Companies may be subject to a holding deposit depending on the event type—contact our sales team for details.
Can I change my booking after it has been made?
We aim to be as flexible as possible to meet your requirements. We will accommodate changes where possible, but please notify us early to avoid conflicts.
Is your equipment safe?
All electrical equipment is fully PAT tested, and inflatables undergo regular safety inspections and thorough cleaning after each hire. We also provide professional staff for many of our larger equipment pieces to ensure safety.
Bouncy Castle & Inflatable Hire Questions
How much notice do I need to give to hire equipment?
You can book anytime. However, to secure a specific castle or item, we recommend booking early to avoid disappointment.
What do the prices include?
All bouncy castles include delivery, setup, collection, and an electric blower. Soft play hire includes booked items, setup, and collection. A small delivery charge may apply depending on the distance.
When is your equipment available?
Our bouncy castles and soft play equipment are available 7 days a week, all year round, including Bank Holidays.
How long do I get the equipment for?
Bouncy castle hires typically last around 7 hours, and soft play hires last approximately 3 hours. You can request shorter or longer hire durations—please inform us during booking to confirm availability and pricing.
Do you hire overnight?
Yes, some equipment can be hired overnight (provided the location is secure) for an additional charge of £30.00.
How do I secure my booking?
- We send you a quotation for approval.
- Once approved, we issue:
- Your booking paperwork
- Your deposit invoice
Payment & Costs
I’ve found a cheaper price elsewhere—can you match it?
- If you find a cheaper like-for-like quote, send it to us!
- We will try to match or beat the price.
Does the website price include delivery & collection?
- No, the prices listed are for hire only.
- Your quotation will include delivery and collection charges.
Do I have to pay a holding deposit?
A holding deposit is required if:
- You transport the furniture yourself (without our crew).
- The event is high risk (e.g., large-scale festivals).
How & when do I pay?
- We accept all major credit/debit cards & BACS transfer.
- Full payment is required at least 14 days before delivery.
Are the hired items insured?
- No, as the hirer, you are fully responsible for the items and must insure against all risks.
Delivery & Setup
Do you deliver the furniture?
- Yes, we use our own crew for delivery.
Do you set up the furniture?
- Yes, full installation & setup is included in our delivery service.
Do you offer timed delivery & collection slots?
- Sometimes, depending on our schedule.
- If your venue requires specific delivery/collection times, extra charges may apply.
Do you deliver outside of normal working hours?
- Yes, we operate 24/7.
- Additional charges apply for delivery/collection outside 7 AM – 7 PM and on weekends.
Do you offer express delivery?
- Yes, if stock & transport are available.
- Call us at 07851845453 to check availability.
Can I change my delivery date?
- Yes, with enough prior notice & subject to availability.
Do you offer a dismantling service?
- Yes, we collect and dismantle the furniture at the agreed time.
What hire periods are available?
- Our standard hire period is 7 days, covering delivery, collection, and your event.
Additional Information
My venue requires a PAT Certificate & Public Liability Insurance. Can you provide this?
- Yes, we can email these on request.
Do I need to provide a setup plan?
- Providing a setup plan helps our crew place the furniture as you want it.
- If no plan is given, our crew will set up as they see fit.