Bouncy Castles, Inflatables, Wedding Games & Mini Golf Terms & Conditions of Hire
Terms & Conditions of Hire
By placing an order with us (whether by email, online, or verbally), you confirm that you have read, understood, and accepted our terms and conditions of hire.
Bookings & Payments
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A non-refundable 25% booking fee is required at the time of booking.
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All remaining balances must be paid in full at least 14 days before your event. Failure to do so may result in cancellation without refund.
Delivery & Collection
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Delivery and collection times are approximate and cannot be guaranteed due to external factors beyond our control.
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Customers must provide details regarding the set-up location, access, and preferred delivery/collection times at the time of booking.
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If there is any obstruction or excessive delay at delivery or collection, an additional charge of £30 per hour (or part of) will apply.
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Ball Pool balls must be bagged and ready for collection, or a charge will be applied. £200 will be charged for this.
Cancellations & Refunds
Cancellation by Customer:
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More than 8 weeks before the event: 25% of order value
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Within 8 weeks: 35% of order value
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Within 6 weeks: 50% of order value
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Within 4 weeks: 75% of order value
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Within 10 days: 100% of order value
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If the booking is cancelled by the customer due to weather conditions, the cancellation is non-refundable, and any outstanding balance remains due within 7 days.
Cancellation by Us:
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If we cancel due to adverse weather, your 20% booking fee and any balance paid will be fully refunded within 5-10 working days.
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If an unexpected event beyond our control (e.g., traffic, vehicle failure, severe weather) prevents us from fulfilling your booking, we will notify you as soon as possible. A partial or full refund (excluding delivery fees) may be issued.
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Refunds will be processed within 14 working days, but specific processing times depend on your card-issuing bank.
Terms of Use & Safety
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Customers are responsible for supervising all equipment during use.
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Adult supervision is required at all times.
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Preschool children must not use the equipment simultaneously with older children or adults.
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No footwear, sharp objects, glasses, or metal-studded clothing allowed on the equipment.
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No food, drink, alcohol, smoking, or drugs are permitted while using the equipment.
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If the equipment is returned dirty or mistreated, a £50 cleaning fee will be charged.
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Face paints, party poppers, and silly string are strictly prohibited as they cause permanent stains.
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Customers are responsible for any loss or damage while the equipment is in their care and may be liable for cleaning, repair, or replacement costs.
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We highly recommend removing jewellery and valuables before using the equipment to prevent injury or loss.
Equipment
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Customers must inspect equipment upon delivery and report any faults immediately.
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We may substitute equipment with a similar style and value if necessary.
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Equipment remains our property at all times.
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We reserve the right to take photographs of set-ups for marketing purposes. Please inform us if you do not wish to be included.
Special Equipment Rules:
Site Location & Set-Up Requirements
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Equipment must be set up in one fixed location and cannot be moved once installed.
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The setup location must be within 50m of a power supply unless arranged otherwise.
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Safety mats will be provided and must remain in place at all times.
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If the site is unsuitable (e.g., uneven/sloped ground, obstacles, tree stumps, garden furniture), we may refuse delivery without a refund.
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Customers must ensure sufficient space for the equipment before booking. If unsuitable on arrival, delivery may be refused, and payment will still be due.
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If setting up on solid ground (e.g., tarmac/concrete), temporary anchors will be drilled. Customers are responsible for filling the holes after removal.
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We will not deliver if pet waste or animal excrement is in or near the setup area.
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If the behavior of guests endangers safety or equipment, we reserve the right to cease operation immediately with no refund.
Weather Conditions
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We may cancel a booking due to high winds or torrential rain for safety reasons.
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Customers cannot cancel due to weather unless we determine it is unsafe.
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In hot weather, we recommend providing shade over inflatables and ensuring users wear socks to avoid burns from heated surfaces.
Liability & Insurance
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We hold £5 million liability insurance, covering accidents due to our staff, equipment, or negligence.
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We are not responsible for personal property damage, injuries, or losses during use.
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Dry hire equipment is not covered by our insurance—customers must arrange their own cover.
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We are not liable for incidents related to alcohol, drugs, or unsafe use of the equipment.
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Customers should consider public liability insurance for their own protection.
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If an accident occurs, please inform us immediately and follow up in writing.
Photography & Video
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Staff will take photos of set-ups for our records and promotional use.
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If you prefer your images not to be used, please let us know in advance.
Pop-up Gazebos, Furniture, Event Equipment, Props & Exhibitions Stand Games
Terms & Conditions of Hire
Deposits
Do I need to pay a deposit?
Yes, we require a non-refundable booking deposit of 25% to secure your items due to high demand.
- Bookings made fewer than 4 weeks before the event date must be paid in full at the time of booking.
Can I change my order after paying my deposit?
- Yes! You can add more items to your order at any time.
- Reducing your order will be reviewed on a case-by-case basis.
Can I cancel my order?
Yes, but cancellation fees apply depending on the notice given:
- Within 14 days of delivery date → 50% of hire charge is payable
- Within 7 days of delivery date → 100% of hire charge is payable
How do I secure my booking?
- We send you a quotation for approval.
- Once approved, we issue:
- Your booking paperwork
- Your deposit invoice
Payment & Costs
I’ve found a cheaper price elsewhere—can you match it?
- If you find a cheaper like-for-like quote, send it to us!
- We will try to match or beat the price.
Does the website price include delivery & collection?
- No, the prices listed are for hire only.
- Your quotation will include delivery and collection charges.
Do I have to pay a holding deposit?
A holding deposit is required if:
- You transport the furniture yourself (without our crew).
- The event is high risk (e.g., large-scale festivals).
How & when do I pay?
- We accept all major credit/debit cards & BACS transfer.
- Full payment is required at least 14 days before delivery.
Are the hired items insured?
- No, as the hirer, you are fully responsible for the items and must insure against all risks.
Delivery & Setup
Do you deliver the furniture?
- Yes, we use our own crew for delivery.
Do you set up the furniture?
- Yes, full installation & setup is included in our delivery service.
Do you offer timed delivery & collection slots?
- Sometimes, depending on our schedule.
- If your venue requires specific delivery/collection times, extra charges may apply.
Do you deliver outside of normal working hours?
- Yes, we operate 24/7.
- Additional charges apply for delivery/collection outside 7 AM – 7 PM and on weekends.
Do you offer express delivery?
- Yes, if stock & transport are available.
- Call us at 07851845453 to check availability.
Can I change my delivery date?
- Yes, with enough prior notice & subject to availability.
Do you offer a dismantling service?
- Yes, we collect and dismantle the furniture at the agreed time.
What hire periods are available?
- Our standard hire period is 7 days, covering delivery, collection, and your event.
Additional Information
My venue requires a PAT Certificate & Public Liability Insurance. Can you provide this?
- Yes, we can email these on request.
Do I need to provide a setup plan?
- Providing a setup plan helps our crew place the furniture as you want it.
- If no plan is given, our crew will set up as they see fit.