Terms & Conditions of Hire:

By placing an order with us (whether by email, online, or verbally), you confirm that you have read, understood, and accepted our terms and conditions of hire. All seen below.

Bouncy Castles, Inflatables, Wedding Games & Mini Golf:

Bookings & Payments

  • A non-refundable 25% booking fee is required at the time of booking.

  • All remaining balances must be paid in full at least 14 days before your event. Failure to do so may result in cancellation without refund.

Delivery & Collection

  • Delivery and collection times are approximate and cannot be guaranteed due to external factors beyond our control.

  • Customers must provide details regarding the set-up location, access, and preferred delivery/collection times at the time of booking.

  • If there is any obstruction or excessive delay at delivery or collection, an additional charge of £30 per hour (or part of) will apply.

  • Ball Pool balls must be bagged and ready for collection, or a charge will be applied. £200 will be charged for this.

Cancellations & Refunds

Cancellation by Customer

  • More than 8 weeks before the event: 25% of order value

  • Within 8 weeks: 35% of order value

  • Within 6 weeks: 50% of order value

  • Within 4 weeks: 75% of order value

  • Within 10 days: 100% of order value

  • If the booking is cancelled by the customer due to weather conditions, the cancellation is non-refundable, and any outstanding balance remains due within 7 days.

Cancellation by Us

  • If we cancel due to adverse weather, your 20% booking fee and any balance paid will be fully refunded within 5-10 working days.

  • If an unexpected event beyond our control (e.g., traffic, vehicle failure, severe weather) prevents us from fulfilling your booking, we will notify you as soon as possible. A partial or full refund (excluding delivery fees) may be issued.

  • Refunds will be processed within 14 working days, but specific processing times depend on your card-issuing bank.

Terms of Use & Safety

  • Customers are responsible for supervising all equipment during use.

  • Adult supervision is required at all times.

  • Preschool children must not use the equipment simultaneously with older children or adults.

  • No footwear, sharp objects, glasses, or metal-studded clothing allowed on the equipment.

  • No food, drink, alcohol, smoking, or drugs are permitted while using the equipment.

  • If the equipment is returned dirty or mistreated, a £50 cleaning fee will be charged.

  • Face paints, party poppers, and silly string are strictly prohibited as they cause permanent stains.

  • Customers are responsible for any loss or damage while the equipment is in their care and may be liable for cleaning, repair, or replacement costs.

  • We highly recommend removing jewellery and valuables before using the equipment to prevent injury or loss.

Equipment

  • Customers must inspect equipment upon delivery and report any faults immediately.

  • We may substitute equipment with a similar style and value if necessary.

  • Equipment remains our property at all times.

  • We reserve the right to take photographs of set-ups for marketing purposes. Please inform us if you do not wish to be included.

Special Equipment Rules:

  • Nerf Tag Shooting Range: Customers must provide their own eye protection.

  • Simulator & Multi-Ride Equipment:

    • Designed to throw riders off.

    • Minimum height: 1.2m.

    • Not for riders with medical conditions (heart, back, neck, epilepsy, high blood pressure), pregnant individuals, or those under the influence of alcohol or drugs.

Site Location & Set-Up Requirements

  • Equipment must be set up in one fixed location and cannot be moved once installed.

  • The setup location must be within 25m of a power supply unless arranged otherwise.

  • Safety mats will be provided and must remain in place at all times.

  • If the site is unsuitable (e.g., uneven/sloped ground, obstacles, tree stumps, garden furniture), we may refuse delivery without a refund.

  • Customers must ensure sufficient space for the equipment before booking. If unsuitable on arrival, delivery may be refused, and payment will still be due.

  • If setting up on solid ground (e.g., tarmac/concrete), temporary anchors will be drilled. Customers are responsible for filling the holes after removal.

  • We will not deliver if pet waste or animal excrement is in or near the setup area.

  • If the behavior of guests endangers safety or equipment, we reserve the right to cease operation immediately with no refund.

  • We require side gate access of at least 3.5ft wide for delivery and setup.

  • If we must access the site through the house, we accept no responsibility for any accidental damage or dirt marks caused during delivery or collection

Weather Conditions

  • We may cancel a booking due to high winds or torrential rain for safety reasons.

  • Customers cannot cancel due to weather unless we determine it is unsafe.

  • In hot weather, we recommend providing shade over inflatables and ensuring users wear socks to avoid burns from heated surfaces.

Liability & Insurance

  • We hold £5 million liability insurance, covering accidents due to our staff, equipment, or negligence.

  • We are not responsible for personal property damage, injuries, or losses during use.

  • Dry hire equipment is not covered by our insurance—customers must arrange their own cover.

  • We are not liable for incidents related to alcohol, drugs, or unsafe use of the equipment.

  • Customers should consider public liability insurance for their own protection.

  • If an accident occurs, please inform us immediately and follow up in writing.

Photography & Video

  • Staff will take photos of set-ups for our records and promotional use.

  • If you prefer your images not to be used, please let us know in advance.

Christmas Props, Event Equipment, Exhibition Furniture, Exhibitions Stand Games, Food & Drink Stands, Grotto's, Outdoor Furniture, Pop-up Gazebos, Side Stalls & Winter Wonderland Props:

Payment Terms & Cancellation Policy

  • Full payment is required within 7 days of the invoice being issued.

  • For events taking place within 30 days, payment must be made upon receipt of the invoice to confirm the booking.

  • All hires are subject to full payment within 7 days of the invoice being issue
  • Bookings made fewer than 4 weeks before the event date must be paid in full at the time of booking.

Cancellation Charges

If you choose to cancel your booking, the following charges will apply:

  • 50% of the order value if cancelled within 8 weeks of the event

  • 75% of the order value if cancelled within 6 weeks of the event

  • 100% of the order value if cancelled within 4 weeks of the event

Refunds

  • Any refund issued will be in the form of a credit note, valid for 6 months from the cancellation date.

Can I change my order after paying?

  • Yes! You can add more items to your order at any time.
  • Reducing your order will be reviewed on a case-by-case basis.