Frequently Asked Questions – Event Furniture & Equipment Hire

Welcome to A Event Hire's Frequently Asked Questions page. Here you'll find answers to common questions about booking, payment, delivery, collection and hiring our event furniture, exhibition games and equipment.

Based near Coventry in the West Midlands, we provide nationwide event hire services backed by over 25 years of industry experience.

How do I book equipment from A Event Hire?

Simply complete our online enquiry form, email info@aeventhire.co.uk or call 07377 395 669.

Let us know your event date, venue, delivery postcode and the equipment you require. We'll provide a quotation based on your requirements.

Your booking is confirmed once the required payment or agreed deposit has been received.

How long are quotations valid?

Our quotations are valid for 7 days unless otherwise stated. All equipment remains subject to availability until your booking is confirmed.

What is your minimum hire charge?

Our standard minimum equipment hire charge is £250, excluding delivery and collection.

For Christmas props and seasonal decorations, our minimum equipment hire charge is £500, excluding delivery, collection and installation.

Do your prices include VAT?

Unless otherwise stated, our hire prices are displayed excluding VAT. VAT is added at the applicable rate.

Your quotation will clearly show the total amount payable.

Do you require a deposit?

Payment is due upon invoice being issued unless alternative arrangements have been agreed in writing.

Where an agreed deposit arrangement applies, the remaining balance must be paid before delivery unless otherwise agreed.

Where do you deliver?

We provide nationwide delivery and collection throughout the UK.

Popular delivery areas include Coventry, Birmingham, Warwickshire, Solihull, Leicester, Nottingham, Northampton, Milton Keynes, Oxford, London, Manchester, Liverpool, Leeds, Bristol, Sheffield and Cardiff.

What delivery times do you offer?

Our delivery options include:

• Standard Delivery: 8:00am – 6:00pm

• AM Delivery: 8:00am – 1:00pm

• PM Delivery: 1:00pm – 6:00pm

• Timed Delivery: Pre-arranged two-hour slots

• Out-of-Hours Delivery: Available by arrangement

Timed deliveries, specific delivery windows and out-of-hours services may incur additional charges.

Does delivery include setup and installation?

Our standard delivery service is kerbside only.

Carrying equipment into venues, assembly, installation and dismantling can be arranged for suitable products where agreed in advance.

Additional charges may apply.

What access do you need for delivery?

Customers must ensure suitable vehicle access, safe unloading space and a clear delivery area.

Please inform us in advance about stairs, lifts, restricted parking, loading bays, security procedures or long carrying distances.

Can you deliver directly to exhibition stands?

Yes, we can arrange deliveries for exhibitions and trade shows at venues including the NEC Birmingham, ExCeL London, Olympia London, Manchester Central and other UK exhibition centres.

Please provide your exhibition name, hall number, stand number and delivery instructions.

Delivery directly onto your stand must be arranged in advance and may involve additional charges.

How long can I hire equipment for?

We offer flexible single-day, weekend, weekly and longer-term hire periods.

If you require equipment for several days or an extended exhibition, contact us for a tailored quotation.

What happens if equipment is damaged or missing?

Customers are responsible for hired equipment during the hire period, subject to our Terms & Conditions.

Charges may apply for damage beyond fair wear and tear, missing equipment, theft or excessive cleaning.

What happens if I need to cancel my booking?

All cancellations must be made in writing.

Our standard cancellation terms are:

• More than 7 days before hire: No cancellation charge

• 3–7 days before hire: 50% of the hire fee

• Less than 3 days before hire: 100% of the hire fee

These charges are subject to applicable consumer rights and the requirement that cancellation charges are fair and proportionate. Please refer to our Terms & Conditions for further details.

Do you offer discounts for large orders?

We can provide competitive quotations for larger equipment orders, multiple-day events and repeat bookings.

We also aim to beat genuine like-for-like quotations where possible.

What equipment can I hire?

Our extensive range includes Event Furniture Hire, Poseur Tables, Bar Stools, Bean Bags, Picnic Benches, Deck Chairs, Pallet Furniture, Crowd Barrier Hire, Gazebo Hire and Christmas Props.

We also provide interactive exhibition games, racing simulators, arcade machines, mini golf, seasonal attractions and mobile event activities.

Do you provide risk assessments and safety documentation?

Relevant risk assessments, equipment safety information and supporting documentation can be provided where available and appropriate to the equipment being hired.

Please request any required documentation before your event.

Can I hire equipment for outdoor events?

Yes. We supply suitable outdoor furniture, picnic benches, deck chairs, gazebos, barriers, fencing and event equipment.

Certain equipment may be subject to weather restrictions and additional safety requirements.

What happens when my event finishes?

Unless otherwise agreed, all equipment must be clean, complete and ready for collection at the original delivery point.

Any dismantling or collection assistance must be arranged in advance.

Still Have a Question?

Our team is happy to help with equipment availability, quotations, delivery arrangements and event hire requirements.

Complete our online enquiry form, email info@aeventhire.co.uk or call 07377 395 669.

We look forward to helping with your next event.